1. 30-day returns
You can return most physical items within 30 days of delivery for a refund to your original payment method. Items should be unused and in their original packaging with all parts included.
2. How to start a return
- Email support@buyzonepoint.com or call +1 708-345-0113 with your order reference (it starts with BZP-).
- We reply within one business day with return instructions and the return address.
- Pack the item securely and send it with a trackable service.
3. Damaged or wrong items
If something arrives damaged, faulty or not what you ordered, tell us within 7 days of delivery with a photo. We will cover return shipping and send a replacement or a full refund, including original shipping.
4. Items we cannot accept back
- Opened personal care items, supplements and sleep tape, for hygiene reasons, unless faulty.
- Pet chews and grooming tools that have been used.
- Software codes and gift cards once the code has been delivered (see below).
5. Digital codes and gift cards
Because software codes and eGift cards can be used as soon as they are sent, they are final sale once delivered, unless the code does not work. If a code is invalid, contact us within 30 days and we will replace it or refund you. Gift cards sold here follow their issuer's terms; under Illinois law, gift certificates and cards sold in Illinois may not expire or lose value to dormancy fees within five years of issue.
6. Refund timing
Once we receive and check your return, we issue the refund within 5 business days. Your bank may take a few more days to show it. Original shipping is refundable only when the return is due to our error.
7. Return shipping costs
For change-of-mind returns, you pay return shipping. We recommend a tracked service, as we cannot refund items that do not reach us.
8. Exchanges
The quickest way to exchange is to return the original item for a refund and place a new order.
9. Questions
Buy Zone Point
1210 Norwood St
Melrose Park, IL 60160, USA
Phone: +1 708-345-0113
Email: support@buyzonepoint.com